How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy
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Bestseller!

How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy

Second Edition


© 2005 | 192 pages | Corwin

Updated Edition of Bestseller!

How do you deal with high-maintenance parents who never seem happy with the job you are doing?

Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? The second edition of Elaine McEwan's bestselling classic will help you manage your most difficult audience, adding several new features and examples that will give you the confidence and skills you need to handle such situations, including:

  • Over two dozen strategies-enhanced and updated-to defuse emotionally charged parents
  • An updated, easy-to-administer Healthy School Checklist to determine if your school's culture encourages parents or pushes them over the edge
  • Fifty Ways to build parental support for your school
  • Ten Goals-at-a-Glance to help keep your school-community relations on target
  • A built-in facilitator guide--ideal for book groups and staff development, including energizers, suggestions for role-playing, think-alouds, and questions for reflection and discussion

Every educator will find invaluable strategies for handling angry and unresponsive parents and the critical issues that cause misunderstandings. Following McEwan's seven steps of effective problem-solving will help with quick solutions while creating a nurturing, healthy school environment. And in today's schools and a NCLB environment, developing a supportive parent-community relationship is essential to everyone's success.

 
Preface
My Definition of "Crazy"  
Who This Book Is For  
Special Features of the Book  
Overview of the Contents  
Acknowledgments  
 
About the Author
 
1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy
The Parents of Today  
What's Behind the Epidemic?  
Summing Up and Looking Ahead  
 
2. Defusing and Disarming Out-of-Control Parents
What Is Anger?  
How to Deal With Parents Who Are Upset or Out of Control  
Strategies for Dealing With Truly Troubled Parents  
Using Your Enounters With Parents to Learn and Grow  
Summing Up and Looking Ahead  
 
3. Solving the Problems That Make Parents Angry, Troubled, Afraid, or Just Plain Crazy
The Pervasive Problems That Plague Us  
Solving the Problems That Plague Us  
Behaviors That Can Sabotage Your Good Intentions  
What to Do When Nothing Works  
Summing Up and Looking Ahead  
 
4. Creating and Nurturing a Healthy School
The "Virulent Viruses"  
The Dangerous Dozen  
A Healthy School  
The Healthy Leader  
Promoting and Maintaining a Healthy School  
Steps to Take if Your School Is Sick  
Summing Up and Looking Ahead  
 
5. The Proactive Approach: Fifty-Plus Ways to Build Parental Support
Fifty-Plus Suggestions to Get You Started  
Summing Up and Looking Ahead  
 
Conclusion
 
References
 
Index
 
Facilitator's Guide
Who Should Use This Guide?  
How Is the Guide Organized?  
What Materials Are Needed?  
Study Modules  
Module 1: Introduction  
Module 2: Chapter 1. Why So Many Parents Are Angry, Troubled, Afraid, or Just Plain Crazy  
Module 3: Chapter 2. Defusing and Disarming Out-of-Control Parents  
Module 4: Chapter 3. Solving the Problems That Make Parents Mad  
Module 5: Chapter 4. Promoting a Healthy School  
Module 6: Chapter 5. Fifty-Plus Ways to Be Proactive  
Module 7: Conclusion  

"This book has great potential for helping administrators not only work with parents who may have a particular problem, but also create school environments that enhance general parent-teacher-school relations. The many specific suggestions pointing to positive solutions is a major strength, and the facilitator guide is an excellent addition."

Gwen Rudney, Coordinator of Elementary Education
University of Minnesota, Morris

"Offers insight into why parents become upset, followed by strategies to defuse their anger and build their support."

Curriculum Connections, Spring 2006

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