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Managing Conversations With Hostile Adults

Strategies for Teachers

By: Georgia J. Kosmoski, Dennis R. Pollack

Kosmoski and Pollack conducted a two-year study that included surveys and in-depth interviews with more than 250 practicing teachers and certified school support professionals from urban, suburban, and rural schools and all socio-economic levels. The result is a comprehensive and highly applicable resource filled with real-life vignettes and practical, real-world analysis, including:

Defusing the angry screamer
Handling parents with blinders
Curbing school gossip
Dealing with public humiliation
Neutralizing the influence of drugs or alcohol

A valuable and insightful resource that can take you from reactive to proactive.

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Product Details

Grade Level: PreK-12
ISBN: 9780803968110
Published By: Corwin
Year: 2000
Page Count: 128
Publication date: October 17, 2000

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Description

Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator's effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.

Author(s)

Georgia J. Kosmoski

Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.

Dennis R. Pollack

Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.

Table of Contents

Defusing the Angry Screamer

Dealing with Public Humiliation

Handling Parents with Blinders

Neutralizing One Under the Influence of Drugs or Alcohol

Refusing to Be Coerced

Confronting a Colleague Who Steals Your Work

Surviving a False Sexual Accusation

Curbing the School Gossip

Reversing a Non-Supportive Action

What Works

The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations

Reviews

"Excellent examples provided to illustrate each point. A good balance between research and practical solutions."

John Bruno, Ph.D.
Florida State University, Department of Special Education Tallahassee, FL

Other Titles in: Communication | Conflict Resolution for Adults | Teaching Methods & Learning Styles

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