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Bestseller!
Managing Difficult, Frustrating, and Hostile Conversations
Strategies for Savvy Administrators
Second Edition
Be prepared to manage stressful situations before they happen with proven, constructive strategies!
The second edition of this best-selling resource provides updated content influenced by the feedback of over 250 school administrators. Uncover safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful, and will guide the reader how to:
The second edition of this best-selling resource provides updated content influenced by the feedback of over 250 school administrators. Uncover safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful, and will guide the reader how to:
- Understand the motives and actions behind hostile adults
- Become proactive rather than reactive
- Maintain control over volatile conversations
- Communicate effectively with all types of upset individuals
Product Details
- Grade Level: PreK-12
- ISBN: 9781412913409
- Published By: Corwin
- Year: 2005
- Page Count: 168
- Publication date: February 15, 2005
Price: $30.95
Review Copies
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