If you do not see your question answered below, please email us at firstname.lastname@example.org or call us at 800-233-9936 x4 between the hours of 6am-5pm PT.
Question: What does the registration fee include?
Answer: The registration fee includes your tuition for the event, lunch, materials, handouts, and a copy of Visible Learning for Literacy. Travel costs, parking, and accommodations are not included in the registration fee.
Question: If my district is paying with a purchase order (PO) and I do not have the purchase order with me, am I still able to register for the event?
Answer: Yes, you can complete the registration process, just select PO as your method of purchase and click the Submit button. However, please note that your registration and session registration selections will not be finalized until we have received a valid purchase order from you.
Question: The registration site is asking for a PO number and to upload the PO but I don’t have it. What do I do?
Answer: Those are not required fields; you can still complete the registration process without uploading a PO or entering the PO number. However, please note that your registration and session registration selections will not be finalized until we have received a valid purchase order from you.
Question: How can I confirm my registration status?
Answer: If you have successfully completed the registration process, you will receive a confirmation email that lists your confirmation number. If you have not received this email within 30 minutes of completing the registration process, please check your SPAM folder. If the email is not there, please email email@example.com.
Question: I just completed my registration but I paid the wrong price/misspelled my name/misspelled my title/entered the wrong registration type. What can I do?
Answer: Please email your confirmation number and the error that you would like to correct to firstname.lastname@example.org.
All purchase orders should that you submit should also include a copy of your registration confirmation email and/or the name and organization of each registrant that the PO applies to. All purchase orders should be made payable to Corwin Press.
Question: What is the refund policy?
Answer: Full refunds will be processed for all Institute registration cancellation requests received more than 90 days prior to the event, less a $75 processing fee per person. Registration cancellation requests received between 30 and 90 prior to the event will result in a 50% refund of the total registration charges. Cancellation requests received less than 30 days prior to the event will not result in a refund. As an alternative to requesting a refund, a registrant may also request that a substitute registrant attend the Institute in their stead. All such substitution requests must be sent in writing to email@example.com at least 48 hours prior to the event.
Question: I processed an automatic refund through the registration site but it did not refund the full amount that I paid. What happened?
Answer: Automatic refunds processed through the registration site are automatically based on the Corwin refund policy. (See question above). If you have additional questions or concerns about your refund, please contact firstname.lastname@example.org.
Question: Who do I contact if I have questions about payments and refunds?
Answer: Please email email@example.com.
Question: Can I substitute my registration for someone else if I am unable to attend?
Answer: Please send your substitution requests in writing to firstname.lastname@example.org. All substitution requests must be received at least 48 hours prior to the event.
Question: What if I have dietary restrictions?
Answer: If you have dietary restrictions and did not mention them during the registration process, please send an explanation of your restrictions to email@example.com. Please remember to include your name as well as the name and date of the Institute that you are registered for.
Question: Can you provide proof that I attended this Institute?
Answer: All attendees will receive a Certificate of Completion for the Institute that also indicates the suggested seat time/CEU equivalent hours.
Question: Can I use the Institute to earn graduate/CEU credit?
Answer: You will receive a Certificate of Completion for the Institute, but please check with your local credit granting provider to determine whether or not the event is eligible for CEU credit within your school or district.
At this time, we are not able to offer graduate credit for Institute participants.
Question: Do you recommend any reading material for the Institute? Where can I find more resources on this topic?
Answer: Please visit corwin.com and enter the topic of the Institute into the search bar to learn more about books, online courses, eLibraries, and webinars that can support the learning you will engage in during the Institute.