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Frequently Asked Questions

Click on any question or issue to find the answer.

Ordering

How can I order from Corwin or contact you?
What payment methods can I use?
How can I change my order?
Can I request rush shipping?
What do you charge for online shipping?
What do you charge for shipping for Purchase Orders and offline orders?
Where do you charge tax?
How is my discount applied?
Can I track my order?
What if I have a problem with an order?
PUBNET
Out of Print Notification

Searching Online

How can I search the Corwin web site?
Can I narrow or broaden my search?
Can I sort my search results?
My search returns no results. Help!
Can I search your catalogs online?

Why should I create an account?

It's easy.
You'll receive special offers.
Relevance.
Ordering is quick and easy.
Save your institution and course information.
Is my personal information secure?

Ordering for school districts or in bulk.

How do I contact my Sales Manager?
Do you offer volume discounts?
I have tax exempt status. Can I still order online?
Can I receive a complimentary copy for review?

Translation and Subsidiary Rights

Who should I contact for translation and/or subsidiary rights inquiries?

Permissions

How do I request permission to use Corwin content?
I'm a Corwin author. How do I obtain permissions for my work in progress?

Information for Authors

I'd like to submit a proposal. Who do I contact?
Do you have a ready-to-use document outlining your manuscript guidelines?
I'm already a Corwin author. How do I contact my editor?
I need information about obtaining permissions to use in my work in progress.

Faculty Review Copies, both Complimentary and 60-Day Examination

Who is eligible to request a review copy?
How do I request a review copy online?
What is the difference between a Complimentary Review Copy and a 60-Day Exam Copy?
Where can I get more information about ordering review copies and about your policies?
I don't want to order online. What do I do?
How are my review copies shipped?
I've made my adoption decision. Now what?
Is Corwin compliant with the Higher Education Opportunity Act?



Ordering

How can I order from Corwin or contact you?

Phone
800-233-9936

A customer service representative is always available:
Monday through Friday
6:00am - 5:00pm PST

Fax
800-417-2466
805-499-5323

Internet
Corwin.com

Email
order@corwin.com

Our mailing address:
Corwin
2455 Teller Road
Thousand Oaks, CA 91320

Contact your Sales Manager


What payment methods can I use?

  • Prepay when you order online with Visa, MasterCard, Discover, or American Express
  • Checks payable to Corwin via mail only to the address below.
  • Purchase Orders: The actual purchase order must be submitted via fax or mail to:

Mail: Corwin 
         2455 Teller Road
         Thousand Oaks, CA 91320

Fax: 800-417-2466 or 805-499-5323



How can I change my order?

Contact Customer Service at 800-233-9936


Can I request rush shipping?

In most locations, you can request rush shipping; however, please be advised that expedited orders are processed the same day only if received by 10 a.m. PST, Monday through Friday. Orders are shipped Monday through Friday only, and not on legal holidays. Prices are subject to change. Please call Customer Service for additional information at (800) 233-9936


What do you charge for online shipping?

Please note: These prices apply to those customers paying for their purchases online only, and do not necessarily apply to those customers paying for their purchases with a purchase order. For orders with a PO Box ship-to, USPS Priority Mail is the only available option.

Ship-To Address Shipping Method  Price for 1st Book PRICE FOR EACH ADDITIONAL BOOK   
U.S. Domestic USPS Priority Mail $9 $3
UPS Ground $5.95 $1
UPS 2nd Day Delivery $8.95 $4
UPS Next Day Delivery $17.95 $5
Canada UPS Standard $11.95 $2
UPS Express (2-5 day) $24.95 $5
Mexico UPS Express  (2-5 day) $24.95 $5
Central America
South America
UPS Worldwide Expedited (2-5 day) $49.95 $5
Caribbean UPS Worldwide Expedited (2-5 day) $39.95 $5
U.S. Territory Information
Puerto Rico USPS Priority Mail $9 $3
UPS Ground $5.95 $1
UPS 2nd Day Delivery $14.95 $4
Guam USPS Priority Mail $9 $3
UPS Worldwide Saver (2-5 day) $39.95 $5
U.S. Virgin Islands USPS Priority Mail $9 $3
UPS Worldwide Expedited $34.95 $5
American Samoa USPS Priority Mail $9 $3
Federated States of Micronesia USPS Priority Mail $9 $3
Midway Islands USPS Priority Mail $9 $3

Expedited orders (Next Day, Second Day, Express, and Worldwide Expedited) are processed the same day if received by 10 a.m. PST, Monday through Friday. Orders are shipped Monday through Friday only, and not on legal holidays. Prices are subject to change. Please call Customer Service for additional information at 800-233-9936.



What do you charge for shipping for Purchase Orders and offline orders?

Shipping Method First Item Each Add'l Item Ship-To Address
Ground Parcel Shipping $5.95 $1 USA and Puerto Rico
Canadian Ground Parcel $11.95 $2 Canada only

Expedited orders (Next Day and Second Day) are processed the same day if received by 10 a.m. PST, Monday through Friday. Orders are shipped Monday through Friday only, and not on legal holidays. Prices are subject to change. Please call Customer Service for International Prices or expedited shipping prices at 800-233-9936.



Where do you charge tax?

We charge tax in the US based on the current tax rate for the ship-to address for those customers in the following states:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • Nevada
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • Washington, D.C.

Additionally, as required by law, tax is charged on shipping fees to the following states:

  • Colorado
  • Connecticut
  • Georgia
  • Indiana
  • Kentucky
  • Michigan
  • Minnesota
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Washington

Canadian tax is charged according to Canadian law:

Province Type PRINTED BOOKS E-books Printed Journals E-journals Shipping & Handling
Ontario HST 5% 13% 13% 13% 13%
British Columbia HST 5% 5% 5% 5% 5%
Nova Scotia HST 5% 15% 15% 15% 15%
New Brunswick HST 5% 13% 13% 13% 13%
Newfoundland and Labrador HST 5% 13% 13% 13% 13%
Quebec GST 5% 5% 5% 5% 5%
Manitoba GST 5% 5% 5% 5% 5%
Alberta GST 5% 5% 5% 5% 5%
Saskatchewan GST 5% 5% 5% 5% 5%
Northwest Territories GST 5% 5% 5% 5% 5%
Nunavut GST 5% 5% 5% 5% 5%
Prince Edward Island GST 5% 5% 5% 5% 5%
Yukon GST 5% 5% 5% 5% 5%


How is my discount applied?

When you enter a Promotion Code in the shopping cart that is valid for a discount, you will see the final amount reflected in your cart. For any questions regarding your order, please contact Customer Service at 800-233-9936 or 805-499-9734.


Can I track my order?

Contact Customer Service at 800-233-9936 for information about orders in process.


What if I have a problem with an order?

Contact Customer Service at 800-233-9936.



PUBNET

As part of the SAGE Publications family, Corwin is a trading partner with PUBNET and is ready to set up SANs for college stores, retail bookstores, and wholesaler customers. Please contact Sage's PUBNET Coordinator at (800) 818-7243, or via email at EDI.CustSvc@sagepub.com. PUBNET orders can be processed as soon as SAN #s are in place for existing customers. New customer records will receive expedited attention. Sage's SAN is 204-7217.


Out of Print Notification

Find our Out of Print notification for titles from the past 6 months. 

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Searching Online

How can I search the Corwin web site?

You can search our web site in several different ways:
Use the search box:

  • By ISBN (including the expanded ISBN or "catalog number" you'll find in our mail pieces and emails)
  • By author or consultant name
  • By book title
  • By keyword

You can narrow your search by selecting the content form the dropdown.

You can filter your search with the options in the left hand menu or click on the tabs:

  • Products - books; resource centres and multimedia products
  • Institutes - Corwin events: Institutes and Webinars
  • Consultants
  • Site search - other content pages on the website that are not contained in the above searches

Can I narrow or broaden my search?

Yes, you can. 
After each search, you will be able to choose filters to make your results more relevant. Filter by:

  • subject area
  • grade level
  • audience
  • publication status

Can I sort my search results?

Yes, you can. 
Choose from the drop-down list to sort by relevance, title, publication date, or price. Show 10, 25, or 50 results.


My search returns no results. Help!

If your search returns no results, try the following:

  • Make sure all words are spelled correctly.
  • If you used a numeral in your title search, try spelling it out (e.g., "two" instead of "2", and vice-versa).
  • If you used an ampersand (&), try removing it from your search altogether or replacing it with "and".
  • If you used a hyphen, try removing it, or vice-versa. Corwin frequently hyphenates words like brain-based and brain-compatible.
  • Try broadening your search; it may have been too narrow.

Can I search your catalogs online?

Yes, you can. 
Currently our catalogs are available in PDF format, which is searchable. We'll soon have new catalogs online which are fully searchable and linked. View our online catalogs.

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Why should I create an account?

It's easy.

Simply go to My Account and fill in your information. That's it.


You'll receive special offers.

We'll send you special offers and discounts just for online users.


Relevance.

Fill out the Areas of Interest section. We can be sure to send you only the information that you want if you tell us what areas in education are of most interest to you.


Ordering is quick and easy.

By saving your information in an online account, when you purchase a book, all of your information is already in the system. Simply tell us which address to send your books to rather than re-enter the same information each time.


Save your institution and course information.

By saving your institution and course information, requesting a complimentary review copy or a 60-day exam copy is much faster. Simply tell us the expected enrollment, and the term for which you're considering the book, and you're all set!


Is my personal information secure?

Yes. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order.

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Ordering for school districts or in bulk.

How do I contact my Sales Manager?

Find your Sales Manager and their contact information.


Do you offer volume discounts?

Yes, we do. Please contact your Sales Manager for a quote.


I have tax exempt status. Can I still order online?

Unfortunately, our web site does not yet support ordering for customers with tax exempt status. For faster service, please contact your Sales Manager or call Customer Service at (800) 233-9936.


Can I receive a complimentary copy for review?

Yes, you may be eligible to receive a review copy. Corwin may supply administrators, staff developers, or other K-12 decision makers with a complimentary review copy so they can make an informed decision to bulk order for a wider group. For fastest service, please contact your Sales Manager.

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Translation and Subsidiary Rights

Who should I contact for translation and/or subsidiary rights inquiries?

For Translation and Subsidiary Rights inquiries, please contact:
Katherine Ryan
SAGE Publications Ltd
1 Oliver's Yard, 55 City Road
London, EC1Y 1SP
UK

Tel: +44 (0) 20 7324 8500
Fax: +44 (0) 20 7324 8600
Email: foreign-rights@sagepub.com

Please note that we will only accept inquiries from publishing companies and agencies.
More detailed information »

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Permissions

How do I request permission to use Corwin content?

For information about our permissions policies, please read our Rights and Permissions.


I'm a Corwin author. How do I obtain permissions for my work in progress?

Information for authors seeking permissions for use in their own work can be found here.

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Information for Authors

I'd like to submit a proposal. Who do I contact?

Information about publishing with Corwin. To contact an editor in your area of expertise, please contact the relevant member of our editorial team.


Do you have a ready-to-use document outlining your manuscript guidelines?

Yes, we do. Download our Manuscript Guidelines.


I'm already a Corwin author. How do I contact my editor?

Editorial contact information.


I need information about obtaining permissions to use in my work in progress.

All the documentation that you need, including Permission Guidelines, Quick Reference Guides, Permission Request Forms, Permissions Log, and Checklists, can be found here.

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Faculty Review Copies, both Complimentary and 60-Day Examination

Who is eligible to request a review copy?

Currently, only faculty at 2- and 4-year higher education institutions is eligible to request a review copy online. If you are not a faculty member at a higher education institution, you may still be eligible. Contact your sales manager to further explore this option.


How do I request a review copy online?

Complimentary review copies or 60-day exam copies are available for most Corwin products to qualified faculty at 2- and 4-year higher education institutions. Where available, a Review Copy icon is located underneath the red Add to Cart button on each product page. Clicking on the Review Copy icon will add the product to your review copy cart and begin your request process. Please note that we will request a billing address, but not a credit card number for any 60-day exam request. 60-Day Exam Copies are subject to invoice at the culmination of the examination period, and therefore require that we request a billing address for invoice. Complimentary Review Copies are just that, and require no billing information.


What is the difference between a Complimentary Review Copy and a 60-Day Exam Copy?

Complimentary Review Copies are just that - free, and are yours to keep once you have completed your review. 
60-Day Examination Copies are yours to review for 60 days. At the end of the review period, you can return the book to us; keep the book and pay the invoice; or adopt the book for your course, and it is yours to keep as a desk copy.


Where can I get more information about ordering review copies and about your policies?

Detailed instructions and a copy of our policies can be found here.


I don't want to order online. What do I do?

While we strive to make ordering online as simple and smooth a process as possible, we understand that you may not wish to use our online ordering process. You can request a review copy by emailing adopt@corwin.com, calling Customer Service at (800) 233-9936, or for K-12, contact your sales manager, and for higher ed,contact your higher ed rep.


How are my review copies shipped?

Review copies are shipped via media mail. If you require your review copy more quickly, please contact Customer Service at (800) 233-9936, or contact your sales manager.


I've made my adoption decision. Now what?

We appreciate that you've considered our book for your course. Please let us know if you'll be adopting it for use. The easiest way to do this is by going to your account at your convenience, clicking on the "Review Copies" tab, and letting us know directly.


Is Corwin compliant with the Higher Education Opportunity Act?

Corwin is proud to comply with the Higher Education Opportunity Act (HEOA). We are pleased to provide you with information on this to assist you in making an informed textbook decision. You can find the HEOA information for each title available for review on the Corwin site. Additionally, you can email corwinheoa@corwin.com or contact Corwin Customer Service at 1-800-233-9936 for this information.

To read more about the HEOA, visit http://ed.gov/policy/highered/leg/hea08/index.html.

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